No Products in the Cart
Onlinemantra believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.onlinemantra.in?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will issue a gift certificate equivalent to the same amount, which can be used on onlinemantra.in against any future orders. Incase you would want a refund, then we can do so after deducting 4% as payment gateway charges.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
You can return a product within 3 days of delivery if you’re not satisfied or encounter any manufacturing defects.
To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the purchase receipt.
Contact Us: If you think you’ve received the product in bad condition, please refuse to accept the package and return it to the delivery person. Additionally, call or WhatsApp our customer care at +91 7021448032 or email us at onlinemantra@ateeagn.com mentioning your Order ID.
Return Authorization: Our team will guide you through the return process and provide a return authorization.
Packaging: Ensure proper packaging to prevent damage during return shipping.
Return Shipping: Return shipping charges will be borne by the customer.
Return all parcels to the below address:
Ateeagn International (Onlinemantra.in)
H/215, Ansa Industrial Estate, Saki Vihar Road,
Andheri East, Mumbai 400072. Tel: +91 22 28575887
Products with physical damage to the box or the product.
Products returned without all original packaging and accessories.
Products without a valid, readable, untampered serial number.
Products from which the UPC (Universal Product Code) has been removed from its original packaging.
